Terms of Use

These Terms of Use are entered into by and between you and GLIA HONG KONG HOLDINGS CO., LIMITED, a company incorporated in Hong Kong (“Glia”, “we”, “our” or “us”). They govern your access to and use of our website and our associated mobile and web application, known as MyPBM and together referred to as the “Platform”.

The English version shall prevail in case of any discrepancy or inconsistency between the English version and any translation.

1. What MyPBM is, and what it is not

MyPBM is a document management and emergency information tool. It helps you create, store, and present your own advance directive, and provides a library of educational reference material drawn from identified clinical sources.

MyPBM is not a medical device. It does not diagnose, treat, cure, or prevent any medical condition. The clinical content in the Platform is educational and is not a substitute for clinical judgement. You should consult a qualified healthcare professional for medical advice, diagnosis, or treatment.

MyPBM does not provide legal advice. Advance directives and other documents you create using the Platform are your own declarations. Their legal validity depends on the requirements of the jurisdiction in which you rely on them, including formal requirements for witnessing, signing, and dating. You are encouraged to seek independent legal review, particularly where your circumstances are complex or where the document will apply to life-sustaining treatment.

The full Compliance Disclaimer, which forms part of these Terms, is available at /legal/disclaimer.

2. Eligibility

The Platform is available to individuals who are eighteen years of age or older and who have the legal capacity to enter into a binding contract under the law of their place of residence. By using the Platform, you represent and warrant that you meet these eligibility requirements.

If you are creating or maintaining an advance directive, you further represent that you are doing so for yourself, that you understand the nature of the decisions you are recording, and that you are not acting under duress.

3. Acceptance

Your use of the Platform constitutes your acceptance of these Terms, which take effect on the date on which you first use the Platform. You agree to use the Platform only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the Platform.

4. User accounts

To access certain features of the Platform, you must create an account. You agree to provide accurate, current, and complete information during registration and to update that information to keep it accurate and current.

You are responsible for safeguarding your password and for any activity that occurs under your account. If you do not maintain the confidentiality of your login details, you will be responsible for all resulting losses or damage we incur, and you shall fully indemnify us for any such loss.

You must notify us promptly at support@mypbm.app if you suspect any unauthorised use of your account.

5. Your content

The Platform enables you to create, store, and share content, including advance directives, declared preferences, healthcare agent contact details, and personal notes (“Your Content”). You retain all rights in Your Content. You grant us a limited licence to process Your Content solely to the extent necessary to provide the Platform to you, in accordance with our Privacy Policy.

You are solely responsible for the accuracy, completeness, and legality of Your Content. You must not upload content that is unlawful, fraudulent, or that infringes the rights of any third party.

6. Our content

The Platform, including the clinical reference library, the application interface, the document templates, and all associated branding, is owned by or licensed to GLIA HONG KONG HOLDINGS CO., LIMITED. All rights are reserved. You may use the Platform for your own personal, non-commercial purposes in accordance with these Terms. You must not copy, modify, distribute, or create derivative works from the Platform except as expressly permitted.

The clinical reference library draws on peer-reviewed sources and published clinical guidelines. Each entry is attributed to its original author. The inclusion of material in the library does not constitute an endorsement by Glia of any particular treatment approach, nor does it constitute medical advice.

7. Fees and subscriptions

Some features of the Platform may be made available on a paid basis. Where this is the case, the price, billing period, and any automatic renewal terms will be disclosed to you at the point of purchase. You may cancel a subscription at any time in accordance with the cancellation terms applicable to that subscription.

8. Platform availability

We will use reasonable efforts to keep the Platform available, but we do not guarantee uninterrupted access. The Platform may be unavailable from time to time due to maintenance, updates, or circumstances beyond our control. You should not rely on the Platform as your sole means of communicating your advance directive in a medical emergency. We recommend keeping a printed and properly witnessed copy of your advance directive accessible alongside any digital copy stored in the Platform.

9. Disclaimer of warranties

To the fullest extent permitted by law, the Platform is provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the Platform’s fitness for any particular purpose, its accuracy, or its availability. Without limiting the foregoing, we make no warranty that the Platform will be uninterrupted, error-free, or secure, or that any content on the Platform is free of viruses or other harmful components.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence or for fraud.

10. Limitation of liability

To the fullest extent permitted by law, in no event shall Glia, its affiliates, directors, officers, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of goodwill, arising out of or in connection with your use of the Platform, whether based on contract, tort, or any other legal theory.

Our total aggregate liability to you for any and all claims arising out of or relating to the Platform shall not exceed the greater of (a) the amount you have paid us for the Platform in the twelve months preceding the event giving rise to the claim, or (b) HK$1,000.

11. Indemnity

You agree to indemnify and hold Glia harmless from any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in connection with your access to or use of the Platform, your violation of these Terms, or your infringement of any third-party rights.

12. Termination

You may terminate your account at any time through the Platform’s self-service controls or by contacting us at support@mypbm.app.

We may suspend or terminate your access to the Platform without notice if any information you provide is inaccurate, if your use breaches these Terms or any applicable law, or if your conduct on the Platform is harmful to other users or to us. On termination, your right to use the Platform ceases immediately. We will retain or delete Your Content in accordance with our Privacy Policy.

13. Changes to these Terms

We may modify these Terms from time to time. If a change is material, we will give you at least thirty days’ notice by email, by notification within the Platform, or by a prominent notice on our website, before the new Terms take effect. What constitutes a material change will be determined at our reasonable discretion.

Your continued use of the Platform after changes take effect constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Platform.

14. Governing law and arbitration

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People’s Republic of China.

Any dispute, controversy, difference, or claim arising out of or relating to these Terms, including the existence, validity, interpretation, performance, breach, or termination thereof, or any dispute regarding non-contractual obligations arising out of or relating to them, shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (“HKIAC”) under the HKIAC Administered Arbitration Rules in force at the time the notice of arbitration is submitted. The seat of arbitration shall be Hong Kong. The number of arbitrators shall be one. The arbitration proceedings shall be conducted in English.

Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief from a court of competent jurisdiction.

15. Assignment

We may assign any or all of our rights and obligations under these Terms to an affiliate or to a successor in connection with a merger, acquisition, or sale of assets, on notice to you. You may not assign any of your rights or obligations under these Terms without our prior written consent.

16. Severability and waiver

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

17. Entire agreement

These Terms, together with our Privacy Policy, Cookie Policy, and Compliance Disclaimer, constitute the entire agreement between you and Glia regarding the Platform and supersede all prior understandings, agreements, representations, and warranties.

18. Contact

If you have questions about these Terms, please contact us at: